Privacy Policy

Effective Date: 15/07/2025
Last Updated: 15/07/2025

At Clinic Renova (“we”, “our”, “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website clinicherenova.com or our mobile applications on the Play Store and App Store (collectively, the “Services”).

1. Information We Collect

We collect personal and usage information to provide our healthcare services efficiently and securely:

• Personal Details: Name, email, phone number, and date of birth.
• Health & Appointment Info: Appointment dates, medical history (optional), treatment notes.
• Billing Data: Invoice records and payment status (view-only, not stored for transactions).
• Chat Messages: Conversations with clinic support and medical staff via our app or website chat.
• Device Info: IP address, device type, browser, OS, and app crash diagnostics.
• Notifications: Appointment reminders, follow-ups, and updates via push notifications (with consent).

2. How We Use Your Information

We use your information to:

• Book and manage medical appointments
• Send appointment and payment reminders
• Display billing history (for your review only)
• Provide chat support for customer care and follow-up
• Improve the quality and functionality of our app and website

3. Third-Party Services

We use secure and GDPR/CCPA-compliant third-party services for:

• Analytics (e.g., Google Analytics, Firebase)
• Push notifications (e.g., Firebase Cloud Messaging)
• Secure chat and appointment scheduling systems

All third-party providers are bound by contracts to protect your data and act only under our instructions.

4. App Store & Play Store Specific Information

Our mobile apps on the Apple App Store and Google Play Store are designed to support patient engagement. When you use our apps, we may:

• Send you push notifications for upcoming or missed appointments (you can opt out via device settings)
• Allow you to review past and future medical appointments
• Provide secure in-app chat for follow-ups, clarifications, or scheduling
• Display past bills and treatment details (read-only)

No sensitive medical or payment data is stored on your device. All information is encrypted and transmitted securely.

5. Data Retention

We retain your data only as long as necessary to fulfill our medical and legal obligations. You may request that we delete your account or data at any time.

6. Your Rights

You may request to:

• Access, correct, or delete your personal data
• Withdraw your consent (e.g., stop receiving notifications)
• Export your appointment history or account info

Email us at info@clinicherenova.com to exercise these rights.

7. Security

We implement strict access controls, encrypted communication (HTTPS), and regular system audits to keep your data safe.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. The latest version will always be available on our website and in the app.

10. Contact Us

If you have questions or concerns about this policy, please contact us:

Clinic Renova
Email: info@clinicherenova.com
Website: https://clinicherenova.com